Order Management

At North Vape, we want to make managing your orders as simple and transparent as possible.
Whether you need to cancel, make a change, or check the status of your delivery, we’re here to help.

Cancelling an Order

We understand that plans can change.

Same-Day Delivery Orders:
Orders placed for same-day delivery can be cancelled up to 30 minutes after placing your order by contacting us at contact@northvape.ca or through our live chat service.
After 30 minutes, your order may already be packed or out for delivery and cannot be cancelled.
Canada Post Orders:
Orders shipped via Canada Post can be cancelled before they have been processed for shipping. Once a tracking number has been issued, we can no longer cancel the order.

Making Changes to an Existing Order

Need to add, remove, or change an item?

Contact us as soon as possible via email or live chat.
Changes to same-day delivery orders must be requested within 30 minutes of placing the order.
For Canada Post orders, changes can be made until the order is processed and a tracking number is issued.

Checking Your Order Status

Order tracking information is provided through our delivery courier partners. You can easily check where your order is in the process:

Same-Day Delivery Orders:
You will receive email and SMS updates when your order is confirmed, packed, and out for delivery. Recipients receive a tracking link with an ETA and live map view once the parcel is loaded into the driver's vehicle and the status is changed to "Out for delivery"
Canada Post Orders:
You will receive a tracking number once your package ships. Simply click the link in your confirmation email to track it on Canada Post’s website.

Payments

We choose Interac e-Transfer to help keep our prices as low as possible for you. Simply send an Interac e-Transfer for the total amount to payments@northvape.ca Please add your Order Number in the message box - AutoDeposit is enabled.

Important Notes

Age Verification: All deliveries require valid, government-issued photo ID.
Unavailable to Receive Order: If you are not available for same-day delivery, a re-delivery fee may apply.
Underage Purchases: If you are found to be under the legal vaping age in your province, your order will be cancelled without refund.