Privacy policy

At North Vape, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.northvape.ca, make a purchase, or interact with us in any way.

By using our Services, you acknowledge that you've read and understood this Privacy Policy and agree to the collection and use of your data as described below.

1. Who We Are

North Vape is a Canadian online retailer that offers vaping products through www.northvape.ca. If you have any questions about this policy, feel free to contact us at:

📧 contact@northvape.ca

2. How We Collect Information About You

We collect information in the following ways:

Directly from you – for example, when you create an account, place an order, sign up for our newsletter, or contact customer service.
Automatically – when you browse our website (cookies, IP address, browser type, etc.).
Through transactions – including order details, payment information, and delivery confirmations.
From third parties – for example, identity verification services, payment processors, and delivery partners.

3. What Information We Collect

The types of personal data we may collect include:

Contact details – name, shipping/billing address, email, phone number.
Account information – username, password, and preferences.
Order details – products purchased, payment information (processed securely via payment providers).
Delivery details – tracking numbers, courier delivery status, proof of delivery.
Age verification – government-issued ID, date of birth, or verification results from third-party age verification providers.
Marketing preferences – opt-in/opt-out choices.
Technical data – IP address, device type, browser type, and website usage analytics.

4. Why We Use Your Information (Purposes & Legal Basis)

We use your personal data for:

Legal compliance – verifying legal vaping age and complying with provincial laws.
Order fulfilment – processing and delivering your purchases.
Customer support – responding to inquiries, returns, and complaints.
Marketing (with your consent) – sending promotions, loyalty program updates, and personalized offers.
Security & fraud prevention – detecting and preventing misuse of our services.
Service improvement – analyzing customer behaviour to enhance website experience.

Our legal basis for processing your data is:

Consent – for marketing communications and optional data sharing.
Contract – to process and deliver your order.
Legal obligations – to comply with Canadian regulations for age-restricted products.
Legitimate interests – improving services and protecting against fraud.

5. Who We Share Your Information With

We only share your personal data when necessary:

Delivery partners – Canada Post, same-day couriers (for delivery and age verification).
Payment processors – to securely process transactions.
IT & marketing service providers – hosting, email marketing, analytics.
Legal authorities – if required by law or to enforce our terms.

We do not sell your personal data to third parties.

6. How We Protect Your Information

We use secure servers, encryption, and limited access controls to protect your personal data.
However, no online system can be 100% secure, so we encourage you to protect your account credentials.

7. How Long We Keep Your Information

We keep your data only as long as needed to:

Fulfil your order
Meet legal and tax obligations
Resolve disputes

After that, we securely delete or anonymize your data.

8. Your Rights

Under Canadian privacy laws, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent for marketing
Lodge a complaint with your provincial privacy authority

You can exercise these rights by emailing contact@northvape.ca

9. Changes to This Policy

We may update this Privacy Policy from time to time.
When significant changes occur, we will notify you by email or by posting a notice on our website.